Privacy statement

1. Our commitment to privacy

We are committed to protecting the privacy and personal information of our customers, visitors, employees, contractors, and members of the public.
We manage personal information responsibly, transparently, and in accordance with Australian privacy laws and recognised industry standards.

2. What personal information we collect

Depending on how you interact with us, we may collect personal information such as:

Contact details (e.g. name, email address, phone number)
Information provided through enquiries or forms on our website
Images or video footage captured through CCTV and security cameras at our premises
System or access information where required for security or operational purposes

Personal information may be collected directly from you or automatically through lawful security systems.

3. Use of CCTV and security cameras

We use CCTV and security cameras to help:

Protect the safety of people
Secure our facilities and assets
Detect and respond to security or safety incidents

Where cameras are in use:

They are installed and operated in a lawful, proportionate, and ethical manner
Cameras are not used in private areas such as toilets or change rooms
Signage is displayed where surveillance is operating

Some cameras may use automated analytics (for example, detecting movement or distinguishing between people and vehicles) to reduce false alarms and improve safety.
These systems are not used to identify individuals, unless explicitly stated and lawfully authorised.

Our CCTV practices align with the ASIAL CCTV Code of Ethics and relevant Australian standards.

4. How we use personal information

We only use personal information where it is reasonably necessary for our functions or activities, including to:

Respond to enquiries or requests
Maintain safety and security
Investigate incidents or complaints
Meet legal and regulatory obligations

We do not use personal information for unrelated purposes without consent or lawful authority.

5. How we protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

Physical security controls
Access restrictions and authentication
Secure storage of records and footage
Appropriate retention and deletion practices

Security and surveillance systems are regularly reviewed and tested as part of our security program.

6. Retention of information

Personal information, including CCTV footage, is retained only for as long as necessary for the purpose it was collected, unless required to be kept longer by law.
When no longer required, information is securely deleted or de‑identified.

7. Disclosure of personal information

We may disclose personal information:

To service providers who assist us (under confidentiality and security obligations)
Where required or authorised by law (e.g. law enforcement)
Where you have consented

We do not sell personal information.

8. Overseas data storage

Where personal information is stored or processed overseas (for example, through secure cloud services), we take reasonable steps to ensure it is protected to a standard comparable with Australian privacy requirements.

9. Access and correction

You may request access to, or correction of, personal information we hold about you by contacting us using the details below.
Requests will be handled in accordance with the Australian Privacy Principles.

10. Complaints

If you have a concern or complaint about how we handle personal information, please contact us.
We will investigate and respond promptly.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Contact us

For privacy enquiries, access requests, or complaints:

Email: privacy@imperialai.com.au
Phone: 1300 300 045
Address: 176 Main Rd, Blackwood, SA 5051

12. Updates to this statement

This Privacy Statement may be updated from time to time.
The current version will always be available on our website.